women's s999 sterling silver bracelet

We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.The picture below shows the process of your order from your payment to delivery.

Note : Our orders only charge product fees and shipping fees(if applicable), our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).

Payment confirmation

• Once the order is authorized and verified, a confirmation email will be sent to you.

processing

• It usually takes 1-2 business days to process your order for all countries. Please note that holidays and weekends are not included.

shipping

• Shipping takes approximately 6 to 12 business days to reach the destination for all countries.
• When your order ships, we will send you an email notification with an tracking number.
• Shipping fee: For all countries we charge $4.99 if the total order amount is less than $69. We ship for free on orders totaling equal to or over $69.

Delivery

• Please Note: The time you receive your order is the sum of the order processing time and shipping time, if you order a coat, it will need 1-2 business days of processing time and then 6-12 business days of shipping time. Therefore, you can expect to receive it in 7-14 business days for all countries.
• The system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.

Track order status

lAutomated Order Tracking:
Order status is trackable automatically.

lShipment Notification:
Once your order leaves our warehouse, we will send you an email with the tracking number.

lUpdate Timeline:
You can expect the tracking information to be updated within 72 hours after receiving the email.

lHow to Get More Details:
To track your order, click "Track Order" for the latest information. If there’s no update, please send us an email to check the details.

Potential Factors for Tracking Delays

Tracking updates may be delayed due to various unforeseen events, including:

lAdverse Weather Conditions:
Severe weather events—such as heavy rain, tornadoes, floods, or earthquakes—can disrupt normal tracking updates.

lLocal Disruptions:
Situations like strikes, statutory holidays, or major international conferences in a region can cause delays in tracking information.

lPeak Season Constraints:
During busy periods, a shortage of flights, limited personnel, and other local factors may further delay tracking updates.

Our contact information

E-Mail : support@Lineryx.com

Working Time : Mon - Fri 09:00-18:00(UTC+8)

Return Policy

1. Return Time Limit

We accept returns and exchanges within 24 days from the date you receive the product.

2. Return Methods

You can contact the post office to arrange a pickup, or send the product to a post office near you. Please be sure to contact our customer service to confirm the correct return address before sending the product back.

3. Shipping Costs

l If the reason for the return is due to us (such as wrong delivery, damaged or defective goods), we will bear the return shipping costs.

l If the return is for personal reasons (such as dislike), the return shipping costs are borne by you.

4. Wrong or damaged goods

If you receive wrong or damaged goods, please take clear photos and contact customer service as soon as possible. We will arrange re-delivery or compensation according to the specific circumstances.

Return Conditions

1. Non-quality products

Please make sure that the returned goods are unworn, unwashed, undamaged, and retain the original labels and packaging. All such returns must be authorized by customer service before sending.

2. Quality or wrong products

If the product has quality problems or is sent incorrectly, please contact customer service in time and provide clear photos to prove the problem. Once confirmed, we will provide you with the return address as soon as possible.

3. Applicable return situations

Customers can contact us for returns or refunds in the following situations:

l Wrong or damaged goods received

l Defective goods

l Personally disliked (return shipping will not be reimbursed in this case)

Return process

1. Contact customer service

Please provide your order number, SKU or product name and the reason for the return. Our customer service team will respond to your request within 24 hours (working days).

2. Get return address

Depending on your situation, we will provide the correct return address.

3. Return the goods

Please return the goods to the specified address with a valid return receipt and tracking number as proof.

4. Confirmation and refund/exchange

Once we receive the returned goods, we will send a confirmation email immediately and arrange a refund or exchange according to your request.

Important notice

1. Correct return address

Do not send the return goods to the sender address shown on the package. Always use the dedicated return address provided by customer service to avoid delays in processing.

2. Package content inspection

Please make sure that the return package contains only the items you purchased. Other non-store products are not included in the return range, and we are not responsible for sending these items back.

3. Transportation Risks

We are not responsible for return packages lost or stolen during transportation. Please keep the return tracking documents as proof.

Refund Policy

1. Production or Transportation Issues

If the production or transportation causes printing errors, damaged or defective products, we will bear all costs, refund in full, and reimburse the return shipping costs.

2. Order Cancellation

Cancel the order within 24 hours of purchase or before shipment to receive a full refund.

No cancellation requests will be accepted after the order is shipped.

Transportation Loss

If the package is lost during transportation, we will refund in full to compensate for your loss.

3. Address Issues

If the package is returned because you provided an incorrect address or the address cannot be recognized, once the updated address is confirmed, the re-shipping fee will be borne by you.

If the incorrect address is not corrected in time, all losses will be borne by you.

4. Product Condition Requirements

If the returned product shows obvious signs of use, or has stains such as makeup, animal hair, dander, deodorant, perfume, etc., it may affect the refund application.

5. Refund Arrival Time

Please note that the processing time of different payment platforms varies, and it may take up to 7 working days for the refund to be reflected in your account.

Return Label Acquisition

1. Product Defects or Damage

When the product is damaged due to quality problems or during transportation, a return label will be provided with the package.

2. Customer Regret Returns

If the return is due to a wrong purchase, the product is not suitable, or it is no longer needed, the return label will also be included in the package.

Please read the above terms carefully before processing a return. If you have any questions, please feel free to contact our customer service team. We are committed to providing you with a convenient and secure shopping experience.

Our contact information

E-Mail : support@Lineryx.com

Working Time : Mon - Fri 09:00-18:00(UTC+8)