Shipping & Delivery

We value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible.The picture below shows the process of your order from your payment to delivery.

Note : Our orders only charge product fees and shipping fees(if applicable), our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).

Payment confirmation

• Once the order is authorized and verified, a confirmation email will be sent to you.

processing

• It usually takes 1-2 business days to process your order for all countries. Please note that holidays and weekends are not included.

shipping

• Shipping takes approximately 6 to 12 business days to reach the destination for all countries.

• When your order ships, we will send you an email notification with an tracking number.

• Shipping fee: For all countries we charge $4.99 if the total order amount is less than $69. We ship for free on orders totaling equal to or over $69.

Delivery

• Please Note: The time you receive your order is the sum of the order processing time and shipping time, if you order a coat, it will need 1-2 business days of processing time and then 6-12 business days of shipping time. Therefore, you can expect to receive it in 7-14 business days for all countries.
• The system will automatically match the best distribution logistics according to factors such as the sales platform, product size and weight. If the street address of the order contains "PO Box", the system will review and judge based on the delivery logistics you choose. If the corresponding logistics method cannot be delivered to an address containing "PO Box", the system will determine that the order is an abnormal order, and the customer service staff will notify you to modify the address or cancel the order.

Track order status

 Automated Order Tracking:
Order status is trackable automatically.

 Shipment Notification:
Once your order leaves our warehouse, we will send you an email with the tracking number.

 Update Timeline:
You can expect the tracking information to be updated within 72 hours after receiving the email.

 How to Get More Details:
To track your order, click "Track Order" for the latest information. If there’s no update, please send us an email to check the details.

Potential Factors for Tracking Delays

Tracking updates may be delayed due to various unforeseen events, including:

 Adverse Weather Conditions:
Severe weather events—such as heavy rain, tornadoes, floods, or earthquakes—can disrupt normal tracking updates.

 Local Disruptions:
Situations like strikes, statutory holidays, or major international conferences in a region can cause delays in tracking information.

 Peak Season Constraints:
During busy periods, a shortage of flights, limited personnel, and other local factors may further delay tracking updates.

Our contact information